top of page

Booking Policy

Effective Date: 07/16/2024

Thank you for choosing The Mobile Detailers RVA! Please read this booking policy carefully before scheduling an appointment with us.

1. Appointment Scheduling

  • Appointments can be scheduled by phone, email, or through our online booking system.

  • We operate on a first-come, first-served basis, subject to availability within our Service Area.

2. Service Area

  • Our mobile detailing services are available within the Richmond, VA area ("Service Area").

  • If your location is outside our Service Area, additional charges may apply or we may not be able to accommodate the appointment.

3. Appointment Confirmation

  • An appointment is confirmed once you receive a confirmation email or text message from us.

  • Please review the details of your appointment (date, time, location, services requested) and notify us immediately of any discrepancies.

4. Cancellation and Rescheduling

  • We understand that plans can change. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.

  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

  • Failure to notify us of a cancellation or being unavailable at the scheduled time may result in a missed appointment fee.

5. Late Arrivals

  • We strive to arrive at the scheduled time. If you anticipate being late, please notify us as soon as possible.

  • We will make reasonable efforts to accommodate late arrivals, but service times may need to be adjusted.

6. Inclement Weather

  • In the event of inclement weather (e.g., heavy rain, snow), we may need to reschedule your appointment for safety reasons. We will contact you to discuss alternative arrangements.

7. Payment

  • Payment for services is due at the time of service unless otherwise agreed upon.

  • We accept cash, credit cards, or other agreed-upon methods of payment.

8. Customer Responsibilities

  • Ensure the vehicle is accessible for detailing at the scheduled time and location.

  • Provide accurate information about the vehicle and any special instructions or concerns.

9. Contact Us

If you have any questions about our booking policy, please contact us:

The Mobile Detailers RVA
themobiledetailers23@gmail.com
804-652-1695

bottom of page