Booking Policy
Effective Date: 07/16/2024
Thank you for choosing The Mobile Detailers RVA! Please read this booking policy carefully before scheduling an appointment with us.
1. Appointment Scheduling
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Appointments can be scheduled by phone, email, or through our online booking system.
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We operate on a first-come, first-served basis, subject to availability within our Service Area.
2. Service Area
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Our mobile detailing services are available within the Richmond, VA area ("Service Area").
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If your location is outside our Service Area, additional charges may apply or we may not be able to accommodate the appointment.
3. Appointment Confirmation
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An appointment is confirmed once you receive a confirmation email or text message from us.
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Please review the details of your appointment (date, time, location, services requested) and notify us immediately of any discrepancies.
4. Cancellation and Rescheduling
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We understand that plans can change. Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
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Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
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Failure to notify us of a cancellation or being unavailable at the scheduled time may result in a missed appointment fee.
5. Late Arrivals
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We strive to arrive at the scheduled time. If you anticipate being late, please notify us as soon as possible.
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We will make reasonable efforts to accommodate late arrivals, but service times may need to be adjusted.
6. Inclement Weather
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In the event of inclement weather (e.g., heavy rain, snow), we may need to reschedule your appointment for safety reasons. We will contact you to discuss alternative arrangements.
7. Payment
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Payment for services is due at the time of service unless otherwise agreed upon.
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We accept cash, credit cards, or other agreed-upon methods of payment.
8. Customer Responsibilities
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Ensure the vehicle is accessible for detailing at the scheduled time and location.
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Provide accurate information about the vehicle and any special instructions or concerns.
9. Contact Us
If you have any questions about our booking policy, please contact us:
The Mobile Detailers RVA
themobiledetailers23@gmail.com
804-652-1695