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Cancellation Policy

Effective Date: 07/16/2024

At The Mobile Detailers RVA, we strive to provide exceptional service to our customers. Please read our cancellation policy carefully.

1. Cancellation Notice

  • To cancel your appointment, please notify us at least 24 hours in advance.

  • You can cancel by phone, email, or through our online booking system.

2. Cancellation Fees

  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

  • The cancellation fee amount will depend on the services scheduled and will be communicated to you at the time of cancellation, no more than $20.

3. Missed Appointments

  • If you fail to notify us of a cancellation and are unavailable at the scheduled time, it will be considered a missed appointment.

  • A missed appointment will result in a $20 missed appointment fee. 

4. Refunds

  • Refunds for cancelled appointments, if applicable, will be processed back to your form of payment, credit cards may take 3-5 days to transfer

5. Exceptions

  • We understand that emergencies and unforeseen circumstances can arise. Please contact us as soon as possible if you need to cancel due to such reasons.

6. Contact Us

If you have any questions about our cancellation policy, please contact us:

The Mobile Detailers RVA
themobiledetailers23@gmail.com
804-652-1695

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